Throughout our journey we have encountered examples of good and bad care, sadly we’ve had more of the latter. There have been several occcasions where we felt like we were on a conveyer belt, people just hurrying us along to the next person. There were a few who took the time to look us in the eye and feel what we were feeling.. sadly our consultant is not one of them. Recently we had a meeting with her where we asked to try different options to see if they might help – everyone of them was shot down. Now, thats not nessecarily bad care if it truly wont help, but it was like talking to a brick wall ‘no, i dont see the point’ etc, the same thing could have been said with a much kinder manner – especially given what we’ve been through. My (nearly)Wife is the brains of the outfit and asked her GP to transfer us to Tommys. This is a charity clinic which specialises in this kind of thing, and we had our first meeting with them this week. Well, what im confused out it is how our consultant shot down several things they offered off the bat! One came with a disclaimer ‘it may not help, but it wont do any harm’ – actually it will help, because it will let us think WE ARE DOING SOMETHING. After this we met one of the Tommys nurses who was so lovely, she listened to out story and took the time to emphasise. Its been three weeks since we saw our consultant, they were asked to send us our results from any tests and weve had and nothing has arrived yet, its been just over three days since tommys and theyve already arranged a second appointment!
I guess what frustrates me is that you can be as clinically skilled as you want, but if you cant show empathy for this kind of thing then no amount of skill is going to help.